Terms of Service

What’s included

You choose the direction, gameplay style and features, and we handle the technical side. You don’t need any experience running a Minecraft server.

• One Minecraft server, fully managed by our team
• Hosting, included in the monthly price
• Full server setup and settings
• Installing and setting up plugins
• Server and plugin updates
• Bug fixes and troubleshooting
• Regular backups
• Ongoing improvements and development
• Feature requests and changes to settings, depending on your level
• Help with ranks, permissions, worlds, shops, menus, economies, gameplay settings and other features
• Support on Discord or by email

Hosting and access

We host and manage your server for you, so you don’t need to buy hosting or create a hosting account.

The hosting account, server files, backups, plugin files, settings files and the technical setup behind them stay managed by us. Direct access to the hosting panel, file transfer (FTP or SFTP), the server files or the hosting logins isn’t included. If you ask, we can give you admin permissions in game and, where it makes sense, console access.

The price we agree covers what your server needs at its size. Servers that need a lot more, such as very large player counts, networks of linked servers or a more complex setup, may need a different arrangement, which we’ll agree with you first.

Plugins and paid content

Free plugins and freely available server software can be installed and set up as part of the service.

Premium plugins, paid maps, custom models, premium resource packs and other paid content aren’t included unless we’ve agreed otherwise. If something you want needs paid software or content, we’ll talk through any extra cost with you first.

Third-party software stays under the licence and terms of the developer or publisher who makes it.

Ongoing development

Your monthly price includes ongoing maintenance and development of your server:

• Changes to settings
• Adding, changing and setting up plugins
• Bug fixes
• Improvements and new features
• Updates to existing systems
• Balancing and adjustments
• Minecraft and plugin version updates

It doesn’t include unlimited development work. Large custom plugins, complex systems, major redesigns, networks of servers or other projects that take a lot of development time may cost extra. We’ll always agree any extra cost with you before the work begins.

Support

You can contact us on Discord or by email about server problems, plugin issues, changes, feature requests, updates, bugs, running your server and ideas for its future. We handle each request based on how complex it is and how busy we are.

Backups and your server’s data

We keep regular backups so we can bring your server back if something goes wrong.

Backups, server files, settings, development files and other service data stay part of our managed setup. They aren’t available to download, and we don’t hand them over for moving the server, transferring it or hosting it yourself.

If you cancel

Hosting, maintenance, support and development carry on until the end of the time you’ve already paid for. After that:

• Hosting and access to your server stop
• Support and development stop
• Server files, settings, backups and service data aren’t handed over for hosting elsewhere
• Your server’s data may be permanently deleted

Good to know

• This service covers one Minecraft server
• It’s a managed service, not the sale or transfer of a Minecraft server package
• Ownership of, or direct access to, the hosting and the server files isn’t included
• Large projects, or work that needs a lot more development or hosting, may cost extra, and we’ll always agree that with you before we start